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Find answers to common questions or reach out to our support team for assistance with Pawgress.

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For general inquiries and non-urgent support needs.

support@pawgress.ca

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Guide

Explore our guides to get the most out of Pawgress.

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Frequently Asked Questions

Find quick answers to common questions about using Pawgress and its integrations.

To connect your Zoom account, go to your Profile Settings, select "Integrations," and click "Connect" next to the Zoom option. You'll be prompted to log in to your Zoom account and authorize Pawgress to create meetings on your behalf.

When creating a new training session, select "Virtual Session" as the session type. If you've connected your Zoom account, a Zoom meeting will automatically be created when you schedule the session, and the meeting link will be shared with your client.

Yes, you can customize default settings for your Zoom meetings in your Profile Settings under "Integrations" > "Zoom Settings." You can set preferences for waiting rooms, participant video, recording options, and more.

When you reschedule a session in Pawgress, the associated Zoom meeting will automatically be updated with the new time. Both you and your client will receive updated calendar invitations and meeting details.

You can revoke Pawgress' access to your Zoom account at any time by going to your Profile Settings, selecting "Integrations," and clicking "Disconnect" next to Zoom. You can also revoke access directly from your Zoom account settings under "App Management."

To reset your password, click on the "Forgot Password" link on the login page. You'll receive an email with instructions to create a new password. For security reasons, password reset links expire after 24 hours.

Yes, you can update your email address in your Profile Settings. After changing your email, you'll need to verify the new address by clicking the link sent to your new email.

To connect Google Calendar, go to Profile Settings > Integrations > Google Calendar and click "Connect". You'll be prompted to authorize Pawgress to access your calendar for session scheduling and management.

Helpful Resources

Explore these resources to learn more about Pawgress and its features.

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